The Ultimate Boot CD, or UBCD, is a CD which contains several diagnostic tools for the Windows OS. Several places and websites stated the software & boot disk they use is basically the Ultimate Boot CD on steroids. While I was waiting I was researching the kinds of utilities they use for debugging issues. So I (resentfully) took it back to Geek Squad™ to try and fix the problem. We brought it home and almost instantly had problems with it. It was the display model, so it was relatively cheap ($696 compared to $1,200 MSRP) and used. My father purchased an Asus G46VW ROG Laptop from Best Buy.